legislating to provide consumer protection

I don’t think it’s an airline problem alone; we all need to agitate and participate in pushing our carriers to the zenith of customer services.

Nigerian airlines, like their counterparts world over are busy creating all sort of fares and charges to augment the low fares being provided, in doing this, services that come naturally to passengers in the past are now being paid for, passengers are now restricted to fight delayed departure, denied boarding, hidden charges, lost baggage and probably delinquent safety processes.

In addressing these issues, senate and house committees on aviation need to pass the necessary legislation to protect passengers which will now be enforced by the other arms of government.

To aid the committees the airlines, passengers, stakeholders, regulatory authorities and sister agencies must be able to provide information and necessary statistics to aid the passage of such bills.

It has been practiced successfully in other climes to the benefit of all users and service providers. we can replicate same here.